Frequently Asked Questions

• Most frequently asked questions:
• • Which size suits my dog?

  • Format	Width	Length	Height
    Toy	46,0	64,5	15,5
    Small	51,0	76,5	15,5
    Medium	59,5	89,0	15,5
    Large	66,0	101,5	15,5
    XL	71,0	112,5	23,0
    XXL	91,5	128,0	23,0

    
    

    All sizes are in centimetres

    Subtract 8 cm from length and width to determine the inner dimensions of the bed.

  • What fabric is available and what are they for?

  • Heavy Duty Vinyl (40 oz. Vinyl) is the choice of professionals such as kennels, veterinarians and shelters who need the most durable finish. This covering offers the most abrasion resistance of any fabric we offer. The smooth, non-porous surface allows for easy cleaning. When it rains, its water resistance will keep a puddle of water on it.

    Woven Nylon (Cordura) has a special coating to prevent staining. This abrasion-resistant woven nylon has the feel and texture of traditional canvas. Cordura can be compared to fabric for backpacks. It is soft to the touch but also provides excellent grip for the older dog when getting on and off. This fabric is the best choice for dogs with sensitive skin or allergies.

    Outdoor Mesh (Vinyl Weave) is great for outdoor use. The open, waterproof fabric allows air and water to pass through. It thus helps your dogs stay dry and cool. This covering is often used outdoors or in warm climates where air circulation is a plus. This fabric is excellent for incontinent dogs and dogs that have just had surgery. Vinyl Weave is not recommended for dogs that dig. NOTE: Vinyl Weave is the only fabric not covered under our 1 year warranty policy.

  • What are the differences between the frames?

  • Our aluminum frame not only looks very nice but it is indestructible.
    Kuranda Dog Beds are made of extremely strong "Aircraft grade" aluminum.

    The frame can withstand the strongest jaws.

    To keep the Kuranda Dog Bed indestructible, we recommend that you do not use chlorine-based cleaners.

    Chlorine-based cleaners can make the bed and especially the corners fragile. Therefore, avoid cleaning aluminum beds with chlorine.

    If you nevertheless wish to use chlorine-containing agents, rinse the bed thoroughly and allow it to drain well.

    Damage (corrosion and breakage of corners) caused by the use of cleaning agents containing chlorine is not covered by our warranty.

    Our PVC bed frame (Almond and Walnut) is made of furniture grade PVC pipes. A hard glossy finish on the outside and white bearing material on the inside. The white inside provides strength and the hard smooth outside gives it a nice finish.
    The finish has a glossy coating that is extremely resistant to damage from cleaning agents and UV rays from the sun.

    The composition of the PVC makes the Almond bed resistant to frequent, intensive use in all weather conditions (UV resistant)

    Our PVC Walnut beds are suitable for indoor use.

    NOTE: Both PVC frames are not suitable for destructive dogs.
    If your dog is destructive then we recommend the aluminum frame.

  • Does the Kuranda dog bed provide orthopaedic support?

  • The Kuranda bed creates the best orthopaedic support of all dog beds. Unlike other beds, baskets, or pillows - which give uneven pressure on the joints - the Kuranda orthopaedic dog bed supports the entire body, making the pressure distribution optimal.

    Therefore, veterinarians advise Kuranda to prevent or alleviate joint-related problems. In addition, the Kuranda dog bed prevents unsightly eel stains on your dog's elbows, heels, and hips.

    The bed has a beneficial effect in arthritis and older pets. The Kuranda dog bed with Vinyl Weave fabric is the perfect choice for incontinence dogs and dogs recovering from surgery.

  • What if my dog doesn't want to use his Kuranda Bed?

  • It almost never happens but there is always one..

    Our first priority is customer satisfaction! If your dog doesn’t like his or her bed, send it back for a refund! Please visit our return policy page for instructions.

    Here are some tips that work for some dogs if you'd like to try before returning:

    Try taking the legs completely off the bed for a little while; sometimes this helps an apprehensive pup acclimate to the elevated design. Generally, after the dog is comfortable with the feel of the bed, you can put the legs back on without any problems.

    Some dogs also really prefer a pillow pad but please note that these options are not chew proof.

    Another option is to offer your dog a toy just for use on the bed, such as a frozen peanut butter toy or special chew toy that is only offered when the dog is on the bed.

  • How do you compare a Kuranda dog bed with other dog beds?

  • That is not possible. At Kuranda dog beds, all aspects of dog welfare have really been considered.

    The legs under the frame allow air to circulate under the fabric. For example, the bed is warmer when it is cold but as soon as the temperature rises the space under the bed provides ventilation.

    Beanbags or blankets absorb moisture and are thus literally a hotbed of pathogens and nasty smells. The fabrics of the Kuranda bed are hardly susceptible to this; especially the Heavy-Duty Vinyl (40 oz. Vinyl) which is even totally insensitive to it.

  • What does guaranteed bite resistant mean?

  • Our Kuranda dog beds are guaranteed to be bite resistant up to one year from the date of purchase.

    We guarantee the structural integrity of the frames and fabrics of our beds. Parts and fabrics will be replaced free of charge during this period if they have become unusable. This warranty also includes the broken corner pieces and legs by chewing.

    Fabrics covered by this warranty are our Vinyl 40 oz and Cordura nylon. If these fabrics for the same bed needs to be replaced several times in a one-year time frame, we will jointly look for a solution (and we will offer your dog a contract as Kuranda tester). The Vinyl Weave fabric is not covered by our bite warranty.

    Please, call us for questions about the warranty: +31 (0) 88 - KURANDA (0031 88 587 26 32)

• Shipping & Returns
• • To which countries do you send, what does it cost, and what does a return cost?

  • Country	Shipment Costs incl VAT	Shipment Return Costs incl VAT
    Belgium	€ 6,75	€ 16,00
    Bosnia	€ 53,95	not possible
    Bulgaria	€ 30,95	€ 57,00
    Denmark	€ 13,95	€ 27,00
    Germany	€ 6,75	€ 19,00
    Estonia	€ 30,95	€ 57,00
    Finland	€ 28,95	€ 52,00
    France	€ 13,95	€ 34,00
    Greece	€ 39,95	not possible
    Hungary	€ 30,95	€ 57,00
    Ireland	€ 30,95	€ 59,00
    Iceland	€ 65,95	not possible
    Italie	€ 20,95	€ 52,00
    Kroatia	€ 30,95	€ 57,00
    Letland	€ 30,95	€ 57,00
    Liechtenstein	€ 39,95	€ 27,00
    Litauen	€ 30,95	€ 57,00
    Luxemburg	€ 6,75	€ 19,00
    Monaco	€ 39,95	not possible
    Netherlands	€ 6,75	€ 14,00
    Norway	€ 53,95	not possible
    Austria	€ 13,95	€ 27,00
    Poland	€ 30,95	€ 57,00
    Portugal	€ 28,95	€ 57,00
    Rumania	€ 30,95	€ 57,00
    Servia	€ 53,95	€ 57,00
    Slowenia	€ 30,95	€ 57,00
    Slowakia	€ 30,95	€ 57,00
    Spain	€ 28,95	€ 52,00
    Tchech Republic	€ 30,95	€ 57,00
    United Kingdom	€ 13,95	€ 34,00
    Sweden	€ 20,95	€ 52,00
    Switserland	€ 39,95	€ 27,00

  • What exactly does your return guarantee mean?

  • We trust that you will be satisfied with your purchase.

    Therefore, leave reviewing Kuranda dog bed to the expert, your four-legged friend. See for yourself how your dog or cat judges your purchase. We expect that both of you will be as satisfied as anyone else.

    Yet you can return your purchase, if unused and undamaged-no matter why-at least within 14 days from the date of purchase. Only the costs for the return shipment will then be for your account.

    View the return costs here

    Return address:
    
    Kuranda Europe
    Leechlân 24
    9001ZH Grou
    The Netherlands
    

• Assembly & Use
• • How do you assemble a Kuranda bed?

  • PVC frames: Instructions

    Aluminium frame: Instructions

  • Can I replace the fabric?

  • Yes, the fabric can also be replaced as a loose part. For example, you can even temporarily use a different fabric, for example in the summer when the vinyl weave provides more ventilation and cooling.

  • Can I wash the Fleece Pads in the washing machine?

  • Enjoy luxury and stay clean and healthy! Kuranda Fleece Pads are made for machine washing. Our advice: Washing machine at 30 degrees. No bleaching, not in the dryer & no ironing.

  • Can the Kuranda bed be used outside?

  • Yes, Kuranda beds are ideal for outdoor use. PVC Almond and Aluminium frames are resistant to all weather types and frequent cleaning. UV resistant finish prevents discoloration of the frame and the stainless mounting material is durable.

    We offer different fabric choices for outdoor use. The vinyl weave is air and water permeable and that makes it extremely suitable for outdoor use. The heavy-duty vinyl (40 oz Vinyl) is waterproof and is easy to dry with a sponge or towel. Cordura Nylon gets wet but dries quickly.

  • Are Kuranda beds easy to clean?

  • Kuranda dog beds are easily cleaned with a sponge. The entire bed can even be sprayed outside or in the shower with soap and water. Vacuuming and mopping under the bed are quite easy due to the elevation.